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Contact Us

Have a question or comment? Want to find out more about one of our products or services? Feel free to contact us in whatever way is convenient for you.

By Phone, FAX or Mail:

Customer Service: (515) 232-5561 or (515) 225-2641

Ames: (515) 232-5778
Ankeny: (515) 965-0125
Des Moines Metro: (515) 225-8718

Ames Offices:

Ankeny Office:

West Des Moines Offices:

Touch Tone Teller:

 (515) 224-8395


To Report Lost or Stolen ATM/Debit Cards or Credit Cards

During regular business hours, please call First National Bank: (515) 232-5561
After regular business hours: (800) 383-8000

By E-Mail:

(Email is not secure. Do not include confidential information.)

Department Email Address
General Information
Customer Service
Personal Banker
CDs and IRAs
First Point Wealth Management

First Point Private Banking
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What Banking Should Be.